SurveyMonkey vs Typeform: A Comprehensive Comparison
Are you looking for the perfect survey tool to collect data from your employees, customers, or audience? With so many options available in the market, it can be difficult to choose one. Two of the most popular survey tools are SurveyMonkey and Typeform. In this blog post, we will compare them based on various factors, so you can make an informed decision.
Ease of Use
Both SurveyMonkey and Typeform are user-friendly and have an intuitive interface. However, Typeform stands out when it comes to the ease of use as it has a more aesthetically pleasing design and smoother navigation.
Typeform also allows you to create conversational surveys that guide respondents in a personalized way. This feature ensures higher completion rates and provides better insights into user behavior.
Winner: Typeform
Features and Flexibility
SurveyMonkey and Typeform offer a wide range of features to their users. They both allow you to create surveys, quizzes, and questionnaires. However, Typeform offers more customization options than SurveyMonkey.
Typeform provides a library of pre-built templates, and you can customize them to fit your needs. It also allows you to embed videos, images and GIFs, and design surveys as interactive quizzes.
SurveyMonkey, on the other hand, is more focused on data analysis and reporting. It provides advanced features for data analysis, customizable charts, and graphs, collaboration tools, and integrations with other platforms.
Winner: Tie
Pricing
When it comes to pricing, both SurveyMonkey and Typeform offer flexible plans. SurveyMonkey has a free version, and its paid plans start at $25/month, with discounts for non-profit organizations. Typeform's pricing plans start at $35/month, with a free version, and also offer discounts for non-profit organizations.
While SurveyMonkey's pricing is more affordable for small businesses, Typeform's premium features make it a good fit for companies that are looking for more customization options and advanced features.
Winner: SurveyMonkey (for small businesses), Typeform (for mid-sized to large businesses)
Customer Support
SurveyMonkey and Typeform both offer a variety of customer support options, including online chat, email support, and knowledge base. Additionally, SurveyMonkey offers phone support, while Typeform provides priority support to their premium users.
However, SurveyMonkey has a more comprehensive knowledge base, with detailed guides and video tutorials for their users. Typeform, on the other hand, provides better support for their API and integrations.
Winner: Tie
Security and Privacy
SurveyMonkey and Typeform protect their user's data with SSL encryption, access control, and data backups. They both comply with the GDPR and CCPA data privacy regulations.
Typeform provides more advanced security features like password-protected surveys, custom domain SSL, IP filtering, and SSO using SAML.
SurveyMonkey is compliant with the AICPA SOC 2 certification, which is an industry-recognized standard for security and data protection.
Winner: Tie
Conclusion
Both SurveyMonkey and Typeform are excellent survey tools that offer unique features and flexibilities to their users. Depending on your business needs, you can choose the best survey tool that suits your requirements. If you are looking for an easy-to-use, aesthetically pleasing survey tool, then Typeform is the clear winner. However, if you prioritize data analysis, reporting, and affordability, then SurveyMonkey is a better option.
References
- SurveyMonkey pricing: https://www.surveymonkey.com/pricing/
- Typeform pricing: https://www.typeform.com/pricing/
- GDPR: https://gdpr.eu/
- CCPA: https://oag.ca.gov/privacy/ccpa